Refund policy
At TrueSpace Storage, we want you to be satisfied with your purchase. If you are not completely satisfied, we’re here to help.
Return Window
Most items may be returned within 30 days of delivery.
To be eligible for a return, items must be unused, in original packaging, and in the same condition received.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Custom or special-order items
- Items marked as final sale
- Products that have been used, installed, or damaged after delivery
Return Process
To request a return, please contact us at:
support@truespacestorageco.com
Include your order number and reason for return.
If approved, we will provide return instructions.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the return is due to:
- damaged item
- defective product
- incorrect item received
Refunds
Once a returned item is received and inspected, refunds are issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 5 days of delivery so we can resolve the issue quickly.
If you have any questions, contact us at:
support@truespacestorageco.com